Help Centre

You can open a personal account online in minutes. Visit our registration page, complete the KYC verification by providing a valid government-issued ID and proof of address, and select the account type that best fits your needs. Once verified, your account is activated immediately.

On the login page, click "Forgot Password" and follow the instructions. You will need access to your registered email address or phone number to receive a password reset link. For security reasons, the link expires after 30 minutes. If you cannot access your registered contact details, please call our support team.

Local transfers within Whitestone Trust Credit Union are instant. Transfers to other banks domestically typically complete within 1 business day. International transfers may take 2 to 5 business days depending on the destination country, intermediary banks, and currency. You can track all transfer statuses from your dashboard.

Immediately freeze your card from your online banking dashboard under the Cards section. Then contact our 24/7 emergency support line to report the loss and request a replacement card. You can also visit our Report Fraud page for step-by-step instructions. A replacement card is typically issued within 3 to 5 business days.

Account fees vary by account type. Our current accounts have no monthly maintenance fees. International transfers carry a small processing fee based on the amount and destination. Full fee schedules are available on each account product page and in your online banking dashboard under Account Details. We recommend reviewing the Account Comparison page for a side-by-side view.

Log in to your online banking dashboard and navigate to Settings. You can update your address, phone number, and email address there. Changes to legal name or identification documents require identity verification and may need to be processed by our support team. Contact customer support for assistance with these updates.

Yes. All deposits are protected by deposit insurance up to the applicable statutory limit per depositor. We also employ multi-factor authentication, PIN-protected transactions, real-time fraud monitoring, and industry-standard encryption. Visit our Security Centre to learn about all the protections we have in place.