Report Fraud
If you suspect fraud or unauthorized activity on your account, act quickly. We are here to help 24 hours a day, 7 days a week.
What to Do If You Suspect Fraud
Follow these steps immediately to protect your account and begin the resolution process.
Secure Your Account
Log in to your dashboard immediately and use the freeze function to block all outgoing transactions. Change your password and PIN right away.
Contact Us Immediately
Call our 24/7 fraud hotline at +1 (800) 555-0202. Our team will verify your identity and begin the investigation process.
Document Everything
Take screenshots of any suspicious emails, text messages, or transaction records. Note dates, times, amounts, and any communication you received.
Follow Up
We will provide a case reference number. Monitor your account and follow any additional instructions from our fraud investigation team.
What Information to Have Ready
When you contact our fraud team, please have the following information available to help us assist you as quickly as possible:
- Your account number or the email address associated with your account
- Details of the suspicious transaction(s): date, time, amount, and recipient information if known
- Any suspicious communications you received, including emails, text messages, or phone calls
- A description of what happened and when you first noticed the suspicious activity
- Your registered phone number for identity verification purposes
Contact Methods
Choose the fastest way to reach our fraud investigation team.
Fraud Hotline
Call us immediately for urgent fraud reports.
+1 (800) 555-0202
Available 24 hours a day, 7 days a week
Email Report
Send detailed information for non-urgent fraud reports.
Response within 4 hours
What Happens After You Report Fraud
Immediate Freeze
We freeze your account to prevent any further unauthorized transactions while the investigation is underway.
Investigation Begins
Our fraud team reviews transaction logs, IP addresses, device fingerprints, and any suspicious communication you provide.
Resolution
You are protected against unauthorized transactions when reported promptly. We work to recover funds and reverse fraudulent charges.
Secure Your Account
We help you set up enhanced security measures, issue new credentials, and ensure your account is fully secured moving forward.
How to Protect Yourself from Fraud
While we employ robust security measures, staying vigilant is your first line of defense. Follow these best practices to keep your account secure.
Use Strong, Unique Passwords
Create passwords with at least 12 characters combining letters, numbers, and symbols. Never reuse your banking password on other websites.
Enable All Security Features
Activate multi-factor authentication, login alerts, and transaction notifications to stay informed about account activity.
Scrutinise Every Email and Text
Never click links in unsolicited messages claiming to be from your bank. Always type our web address directly into your browser.
Keep Your Devices Secure
Install security updates promptly, use antivirus software, and avoid accessing your account from public or shared devices.
Stay One Step Ahead of Fraud
Learn how to recognise scams and protect yourself with our comprehensive security resources.