Security Centre
Your security is our highest priority. Learn about the protections we have in place and how you can keep your account safe.
How We Protect You
Whitestone Trust Credit Union employs multiple layers of security to protect your money and personal information.
Multi-Factor Authentication
Access to your account requires multiple verification steps. Additional authentication is triggered for sensitive operations.
Transaction PIN
Every transfer and payment must be confirmed with your personal 4-digit PIN. Never share your PIN with anyone.
Fraud Monitoring
Our systems continuously monitor for suspicious activity. Unusual transactions are flagged and investigated immediately.
KYC Verification
All accounts undergo Know Your Customer verification, requiring government-issued identification and address confirmation.
Encryption
All data transmitted between your device and our servers is protected by industry-standard encryption protocols.
Authorization Codes
Large or international transactions may require additional authorization codes for enhanced security verification.
Activity Logging
Complete login and transaction logs help you monitor account activity and detect any unauthorized access.
Email Confirmations
Important account actions trigger email notifications, giving you an additional layer of awareness and control.
How to Stay Safe
Do
- Use a strong, unique password for your banking account
- Enable all available security features
- Keep your PIN confidential and change it regularly
- Review your transaction history regularly
- Report suspicious activity immediately
Don't
- Share your password or PIN with anyone
- Click on suspicious links in emails or texts
- Use public Wi-Fi for banking without a VPN
- Share one-time codes or authorization codes
- Ignore security notifications or alerts
Report a Security Concern
If you believe your account has been compromised or you notice suspicious activity:
Stay Informed, Stay Secure
Visit our Security Centre regularly for the latest guidance on keeping your account safe.